Shipping policy
Shipping Policy
Last updated: May 1, 2026
Thank you for shopping with Trendiva. This Shipping Policy outlines how we process and deliver your orders.
1. Order Processing Time
-
Orders are processed within 1–3 business days after confirmation
-
Orders are not processed on Sundays or public holidays
-
You will receive an order confirmation and tracking details once your order is shipped
2. Shipping Time
-
Estimated delivery time: 4–8 business days
-
Delivery timelines may vary depending on your location and courier availability
3. Shipping Charges
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Shipping charges (if any) will be displayed at checkout
-
Free shipping may be offered on selected products or promotions
4. Cash on Delivery (COD)
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COD is available on eligible orders
-
You may receive a confirmation call, SMS, or WhatsApp message before dispatch
-
Failure to confirm may result in order cancellation
5. Order Tracking
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Once shipped, you will receive tracking details via email or SMS
-
Tracking updates may take 24–48 hours to reflect
6. Order Cancellation
-
Orders can be cancelled before dispatch only
-
Once an order is shipped, it cannot be cancelled
7. Delays & Exceptions
While we strive to deliver on time, delays may occur due to:
-
High demand or peak seasons
-
Courier issues or transportation delays
-
Weather conditions or unforeseen circumstances
We are not liable for delays caused by third-party logistics partners.
8. Incorrect Address
-
Please ensure your shipping details are accurate
-
We are not responsible for orders delivered to incorrect addresses provided by the customer
9. Undelivered Orders / RTO (Return to Origin)
-
If an order is not accepted or cannot be delivered, it may be returned to us
-
Repeated non-acceptance of COD orders may lead to restrictions on future orders
10. Lost or Damaged Packages
If your order is lost or arrives damaged:
-
Contact us within 48 hours of delivery
-
Provide photos/videos as proof
We will investigate and resolve the issue accordingly.
11. Contact Us
For any shipping-related questions:
Shipping Policy
Last updated: May 1, 2026
Thank you for shopping with Trendiva. This Shipping Policy outlines how we process and deliver your orders.
1. Order Processing Time
-
Orders are processed within 1–3 business days after confirmation
-
Orders are not processed on Sundays or public holidays
-
You will receive an order confirmation and tracking details once your order is shipped
2. Shipping Time
-
Estimated delivery time: 4–8 business days
-
Delivery timelines may vary depending on your location and courier availability
3. Shipping Charges
-
Shipping charges (if any) will be displayed at checkout
-
Free shipping may be offered on selected products or promotions
4. Cash on Delivery (COD)
-
COD is available on eligible orders
-
You may receive a confirmation call, SMS, or WhatsApp message before dispatch
-
Failure to confirm may result in order cancellation
5. Order Tracking
-
Once shipped, you will receive tracking details via email or SMS
-
Tracking updates may take 24–48 hours to reflect
6. Order Cancellation
-
Orders can be cancelled before dispatch only
-
Once an order is shipped, it cannot be cancelled
7. Delays & Exceptions
While we strive to deliver on time, delays may occur due to:
-
High demand or peak seasons
-
Courier issues or transportation delays
-
Weather conditions or unforeseen circumstances
We are not liable for delays caused by third-party logistics partners.
8. Incorrect Address
-
Please ensure your shipping details are accurate
-
We are not responsible for orders delivered to incorrect addresses provided by the customer
9. Undelivered Orders / RTO (Return to Origin)
-
If an order is not accepted or cannot be delivered, it may be returned to us
-
Repeated non-acceptance of COD orders may lead to restrictions on future orders
10. Lost or Damaged Packages
If your order is lost or arrives damaged:
-
Contact us within 48 hours of delivery
-
Provide photos/videos as proof
We will investigate and resolve the issue accordingly.
11. Contact Us
For any shipping-related questions: