Refund policy

RETURN AND REFUND POLICY

At Trendiva, customer satisfaction matters to us. We aim to provide quality products and a smooth shopping experience.

If something goes wrong with your order, our team is here to help.

1.1 Return Window

Customers may request a return within 7 days from the date of delivery, subject to the eligibility conditions below.

Eligible reasons include:

  • The product received is damaged or defective.
  • The wrong product has been delivered.
  • The product is materially different from its description or specifications on our website.
  • The product has missing components or accessories that were included in the original listing.
  • A product is otherwise eligible for return under applicable consumer laws.

Eligible unused products may also be considered for change-of-mind returns, subject to product category restrictions and the return conditions disclosed at the time of purchase.

1.2 Return Conditions

Where reasonably applicable:

  • The product should be unused and in its original condition.
  • Original packaging, accessories and tags should be retained.
  • Customers should provide the order number and relevant evidence of the issue.
  • The return must be initiated within the applicable return window.

We may inspect returned products to verify the reported issue.

A return request will not be rejected merely because original packaging is unavailable where applicable law requires a different remedy.

1.3 Non-Returnable Products

Certain products may not be eligible for change-of-mind returns, including:

  • Products that have been used, altered or damaged by the customer.
  • Personal hygiene products where return restrictions are legally permissible.
  • Products specifically identified as non-returnable before purchase, where legally permissible.
  • Products damaged due to misuse or improper handling after delivery.

These restrictions do not affect customers' statutory rights relating to defective, damaged, incorrect or misrepresented products.

1.4 How to Request a Return

To initiate a return:

  1. Email support@trendiva.shop.
  2. Mention your order number and registered mobile number.
  3. Explain the reason for your return request.
  4. Attach photographs or videos where relevant.
  5. Wait for our team to provide the return instructions.

Please do not ship a product to an address without receiving return instructions from our team.

1.5 Return Shipping Charges

For products that are defective, damaged, incorrectly delivered or materially different from their description, Trendiva will arrange an appropriate return or resolution without charging the customer for the return.

For eligible change-of-mind returns, the customer may be responsible for reasonable return shipping costs, provided these conditions were disclosed before purchase and are permitted by law.

1.6 Refund Eligibility

A refund may be provided when:

  • A returned product is approved for a refund.
  • An order is cancelled before dispatch.
  • Trendiva cannot fulfil a confirmed order.
  • A product is defective, damaged, incorrect or materially misrepresented and a refund is the appropriate remedy.
  • A refund is otherwise required under applicable law.

Depending on the circumstances, Trendiva may offer a replacement, exchange or refund.

1.7 Refund Processing Time

Once a refund is approved, we generally initiate it within 5–10 business days.

The time required for the funds to appear in your account may depend on the payment gateway, bank or payment provider.

1.8 Refunds for Prepaid Orders

Approved refunds for prepaid orders will generally be processed to the original payment method.

If the original payment method cannot receive the refund, our support team will contact you to arrange an appropriate alternative.

1.9 Refunds for Cash on Delivery Orders

For approved COD refunds, customers may be asked to provide their UPI ID or bank account details.

These details will only be used for processing the refund.

1.10 Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been dispatched, cancellation may not be possible. However, customers can contact our support team for assistance.

If Trendiva cancels an order after receiving payment, the amount paid will be refunded through an appropriate method.

1.11 Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please report the issue within 48 hours of delivery wherever possible.

Please share:

  • Order ID.
  • Photographs of the product.
  • Photographs of the packaging.
  • A short unboxing video, if available.

This reporting period helps us investigate delivery issues. It does not reduce any consumer rights or remedies available under applicable law.

1.12 Exchanges

Exchanges may be offered depending on product availability and the nature of the issue.

If an exchange is unavailable or unsuitable, we will communicate an appropriate alternative resolution.

1.13 Contact Us

For return, refund and cancellation requests:

Email: support@trendiva.shop
Business Name: Trendiva
Website: https://trendiva.shop